Terms & Conditions
Please read these terms carefully before placing an order. By contacting us and making a payment, you confirm that you have read, understood and agreed to all conditions set out below.
Last updated: May 2025
1. Description of Service
UnbanMyAccount (hereinafter "we", "us", "the Service") provides social media account recovery and appeal management services for individuals and businesses whose accounts have been disabled, suspended or restricted on platforms including but not limited to Instagram, TikTok, Facebook, X / Twitter, YouTube, LinkedIn, Discord, Twitch, WhatsApp Business and Telegram.
Our service consists of filing and managing formal appeals, escalating cases through available internal channels, and liaising with relevant parties on behalf of the client. We do not guarantee outcomes beyond those explicitly stated in these terms.
UnbanMyAccount is an independent service provider and has no official affiliation, partnership or commercial relationship with any of the platforms mentioned above. All platform names and logos are the property of their respective owners.
2. Payment Terms
All payments are accepted exclusively in cryptocurrency (BTC, ETH, USDT TRC-20 / ERC-20 and major stablecoins). No credit cards, bank transfers, PayPal or any other payment method are accepted.
Cryptocurrency transactions are irreversible by nature. Once a transaction is confirmed on the blockchain, it cannot be reversed, cancelled or charged back by any party, including us. By making a payment, the client acknowledges and accepts this characteristic of cryptocurrency payments.
The wallet address for payment will be provided via Telegram after eligibility is confirmed. Do not send funds to any address not expressly confirmed by us through the official Telegram handle @Hndrlndt.
3. Refund Policy
Our commitment: full refund if we cannot recover your account.
If we are unable to recover your account, we will return the full amount paid in cryptocurrency.
Refund conditions and limitations:
- Refunds apply only when recovery has been unsuccessful despite our best efforts.
- No refund is issued for completed, successful recoveries — once your account has been restored, the service has been delivered in full.
- No refund is issued for cases withdrawn by the client after the appeal process has already been submitted to the relevant internal channel.
- Refunds do not apply in cases where the client provided false, incomplete or misleading information that caused the appeal to fail or be rejected.
⚠️ Important notice regarding third-party provider costs
The appeal and recovery process may involve the engagement of third-party intermediaries or internal contacts at the relevant platforms. A portion of the payment may be transferred to these third parties as compensation for their involvement in the escalation process. If these third-party providers retain the funds committed to them and decline to return those amounts, we will be unable to recover or refund that portion of the payment. In such cases, we will refund every amount within our direct control, but we expressly disclaim any obligation or ability to recover funds already transferred to and retained by third parties acting independently. We will make reasonable efforts to recover all amounts on your behalf, but we cannot guarantee success where a third party refuses to return funds.
4. 24-Hour Restoration Insurance
Every successfully completed order includes a 24-hour restoration insurance window. If the recovered account is disabled again within 24 hours of restoration, we will re-appeal and restore it at no additional cost.
If the second appeal within the insurance window also fails, a full refund will be issued. After the 24-hour window has elapsed, full responsibility for the account passes to the client, and any subsequent disablement will be treated as a new, separately priced case.
5. Limitation of Liability & Disclaimer
Read carefully — this section limits our liability.
To the maximum extent permitted by applicable law, UnbanMyAccount, its operators, employees, agents and contractors shall not be liable for:
- Any permanent deletion or permanent loss of account data by the platform, whether during or after the appeal process.
- Any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of revenue, loss of followers, loss of business opportunities, or loss of content associated with the banned account.
- Any platform policy changes that affect the outcome of an appeal during the case.
- Delays caused by the platform's internal review timelines, which are outside our control.
- Failure of a third-party provider or intermediary to fulfil their role in the escalation process, regardless of whether funds have been transferred to them.
- Any loss arising from the client's own actions after account restoration, including behaviour that leads to a new ban.
Our total maximum liability in any circumstances shall not exceed the amount actually paid by the client for the specific case to which the claim relates.
The client agrees to use the service at their own risk, with full knowledge that account recovery is not guaranteed by any party and that the final decision rests solely with the relevant platform.
6. Client Responsibilities
By placing an order, the client warrants and represents that:
- They are the legitimate owner of the account or have explicit authorisation from the account owner to engage our services.
- All information provided (username, follower count, ban reason, date of disablement, screenshots) is accurate and complete to the best of their knowledge.
- They are not seeking recovery of an account banned for CSAM, hacking attempts, terror financing or other cyber-related violations.
- They understand that providing false information may result in appeal failure, forfeiture of any refund, and immediate termination of the service agreement.
7. No Platform Affiliation
UnbanMyAccount is a fully independent service. We have no official, contractual or employment relationship with Instagram, Meta, TikTok, ByteDance, Twitter / X Corp, YouTube, Google, LinkedIn, Discord, Twitch, Amazon, WhatsApp, Telegram or any other platform whose accounts we assist with recovering.
Our use of platform names and trademarks is purely for descriptive purposes to identify the platforms for which we offer services. Any such use does not imply sponsorship, endorsement or partnership.
8. Confidentiality
We handle all client information with strict confidentiality. We collect only the minimum information necessary to process the case (username, follower count, ban screenshot, date of disablement, and any additional evidence required during escalation). This information is not sold, shared or disclosed to third parties except where necessary to carry out the appeal process.
Client information will be deleted on request after case closure.
9. Changes to These Terms
We reserve the right to update these terms at any time. The version in force at the time of payment is the version that governs the client's order. Continued use of the service after any update constitutes acceptance of the revised terms.
10. Governing Law & Disputes
These terms shall be governed by and construed in accordance with applicable general commercial principles. Any dispute arising from or in connection with these terms or the service shall first be attempted to be resolved amicably by direct communication via Telegram @Hndrlndt.
If an amicable resolution cannot be reached, the parties agree to submit to binding arbitration or the jurisdiction of the courts competent for the matter under applicable law.
11. Contact
For any questions about these terms, refunds or your case, contact us directly:
Telegram: @Hndrlndt
Contact form: contact page