Account recovery FAQ: price, refunds and timelines.
The most common questions about how we work, what it costs, how payment and refunds work and what we never ask for.
The basics
We start preparing the appeal as soon as payment is confirmed. Platforms usually answer within a few days, and some reviews take several weeks. We cannot promise a date, because the decision belongs to the platform. We update you on Telegram whenever something changes.
Mostly Instagram, TikTok and Facebook. We sometimes take cases on other platforms, such as X, YouTube or LinkedIn, after reviewing them individually and telling you before you pay.
Yes. Cases are handled in English or Spanish, and we accept evidence in any major language.
No. Only the platform decides. We tell you before you pay whether we think the case can succeed, and we decline cases we do not think we can help with.
Pricing and payment
The minimum covers the case review, the evidence pack, the appeal filing and the follow-up for a straightforward case. Harder cases take more work and cost more. You can always appeal for free through the platform, and our guides show how.
No. Each account is a separate case, priced separately.
Cryptocurrency only: BTC, ETH and USDT (TRC-20 or ERC-20). We share the wallet address on Telegram after we confirm that we can take the case. Crypto payments cannot be reversed, so never send funds to an address that did not come from @Hndrlndt.
We refund the amount paid in cryptocurrency. There is no refund once the account has been restored, if you withdraw after the appeal was filed, or if the information you gave us was false or incomplete. The conditions are on the pricing page and in the terms.
The 24-hour re-appeal window
If a restored account is disabled again within 24 hours of the restoration, we file a new appeal at no extra cost. It is a term of our service, not a promise about what the platform will do.
We refund the amount paid.
It is treated as a new case with a new quote. Most accounts that are disabled again later have a different underlying cause.
Process and security
Your username and platform, the approximate follower count, a screenshot of the ban notice, the date it happened and whether you have already appealed. We never ask for your password or login access.
On Telegram: @Hndrlndt. That is our only intake channel, and we always write from that handle. The contact page lists what to send.
Yes. We message you on Telegram whenever the platform answers or the status changes.
On Meta platforms (Instagram, Facebook, Business Manager), when the case allows it, we can escalate through Meta partners with an assigned account manager, who have support channels specific to partners. Partner support channels are an official Meta program for agencies and partners; they do not guarantee a different outcome, and the decision remains the platform's. We tell you before you pay which route applies to your case.
Yes. We file appeals with documentation and we do not hack, bot or exploit any platform. Whether a platform restores an account is its own decision.
Cases linked to cybercrime (child sexual abuse material, hacking services, terrorism financing, fraud), accounts that are not yours and accounts that the platform has permanently deleted.
Only what the case needs: the details you send and any evidence the platform asks for. We delete it on request after the case is closed.