How account recovery works, step by step.
What happens after you contact us, what we need from you, how long each step usually takes and what we cannot do.
Send your details
Message @Hndrlndt on Telegram. Contacting us is free and does not commit you to anything.
You
Send your username and platform, the approximate follower count, a screenshot of the ban notice, the date it happened and whether you have already appealed. Never send a password or a login code.
We
Read the notice and your history to understand what kind of decision it is: a disablement, a restriction, a hack, an impersonation report or a final decision.
Typical time: a few minutes to send; we read it as soon as we can
Eligibility check and quote
We tell you whether we can take the case before you pay. If we cannot, we say so and explain why, for free.
You
Answer any questions about the account, such as when it was created and which email and phone number it used.
We
Send a fixed quote starting at $3,500, based on account size, ban reason and earlier appeals. We decline cases that we do not think can succeed.
Typical time: usually within a day
Payment and filing
After you accept the quote, we share the wallet address on Telegram. Payment is in cryptocurrency only.
You
Pay to the address confirmed by @Hndrlndt on Telegram, and send us the evidence we ask for, such as an ID or a video selfie when the platform requires it.
We
Prepare the evidence pack and the appeal text, file the appeal through the channels the platform makes available and follow the case.
Typical time: we start once payment is confirmed; platforms usually answer in days, and some reviews take several weeks
Outcome
You get an update on Telegram whenever the platform answers, whether the answer is good or bad.
You
Log in, change the password, turn on two-factor authentication and follow the platform's rules from then on.
We
If the account is restored, a 24-hour re-appeal window applies. If it is not recovered, we refund the amount paid under the conditions on the pricing page.
Typical time: depends on the platform's decision
Two ways we file your case.
Every case is filed through an official route. Which one applies depends on the platform and on your case.
Official channels, case prepared by us
We appeal through the official channels the platform makes available to its users, with the evidence pack and the appeal text prepared by us. Available for every platform we work with.
Escalation through Meta partners
When the case allows it, we escalate through Meta partners with an assigned account manager, who have support channels specific to partners. Partner route: Meta platforms only (Instagram, Facebook, Business Manager).
Partner support channels are an official Meta program for agencies and partners; they do not guarantee a different outcome, and the decision remains the platform's. We tell you before you pay which route applies to your case.
What we cannot do.
Knowing the limits upfront is part of the service.
We cannot guarantee a result
Only the platform decides. We prepare and file the best possible case, and we tell you honestly what we expect before you pay.
We cannot restore deleted accounts
If the platform has permanently deleted the account, the data no longer exists and there is nothing to restore.
We cannot fix a ban you caused again
After restoration, the account follows the platform's rules like any other. A new violation is a new decision.
What we never ask for.
- Your password, your recovery codes or access to your device.
- Payment before we confirm that we can take the case.
- Payment to any wallet that was not confirmed from @Hndrlndt on Telegram. If someone else contacts you in our name, ignore them and tell us.
Prefer to try on your own first? Our free guides for Instagram, Facebook and TikTok explain the official routes.