Your Instagram or Facebook account is locked. Here is what to do, in order.
Not every lock is fixed the same way. Pick what you see on your screen and we will tell you which route to follow. The first step is free; the kit walks you through all the others.
What do you see when you try to log in?
The exact wording changes with the app version. Pick the closest match.
Below, one after another, are the routes for each notice. Find the one that looks like what you see.
Pick an option and we will tell you what to do first
First of all, even if you do not yet know which case is yours: do not appeal several times in a row, do not create a new account with the same email, and do not give your password to anyone.
You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram.
Account disabled for breaking the rules
ARoute A · chapter 2What to do now (free)
If the notice offers “Request review” or “Disagree with decision”, use it once, from your own phone and your usual network, with no VPN.
What the kit gives you
How to word the appeal, identity verification step by step and, if they say no and you live in the EU, route D with a calendar.
General guidance, not a diagnosis of your case. You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram. If you want us to look at it with you, there is the coaching session.
Temporary suspension or restriction
AChapters 1 and 2What to do now (free)
Check Account Status (profile menu, Help) and note the date. If there is no option to ask for a review, waiting without forcing anything is usually the safest move.
What the kit gives you
What each restriction means, when asking for a review is worth it and when to leave everything alone.
General guidance, not a diagnosis of your case. You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram. If you want us to look at it with you, there is the coaching session.
Hacked account
BRoute B · chapter 3What to do now (free)
Look in your inbox for the message from Instagram or Facebook about the email or password change: it usually has a link to undo it. First check that the sender really is Instagram or Facebook.
What the kit gives you
How to undo the change, the hacked-account route, the video selfie, and what to do if the attacker turned on two-factor.
General guidance, not a diagnosis of your case. You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram. If you want us to look at it with you, there is the coaching session.
No access to your email or two-factor
BRoute B · chapter 3What to do now (free)
Do not request the code dozens of times. Check your spam folder, try the phone number linked to the account and write down what contact details the account had.
What the kit gives you
Your options when the email or phone is no longer yours, and what to prepare before asking for verification.
General guidance, not a diagnosis of your case. You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram. If you want us to look at it with you, there is the coaching session.
Age verification
ARoute A · chapter 2What to do now (free)
Have a valid ID ready whose name matches the account. Send it only from the official Instagram or Facebook screen.
What the kit gives you
How to get through the verification without mistakes and what to do if it is rejected (template 2).
General guidance, not a diagnosis of your case. You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram. If you want us to look at it with you, there is the coaching session.
Business or ad account
CRoute C · chapter 4What to do now (free)
Check whether you can reach Meta's business support from your Page or ad account settings.
What the kit gives you
How to write to business support, paid support and what it really costs, and when to move on to route E.
General guidance, not a diagnosis of your case. You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram. If you want us to look at it with you, there is the coaching session.
Account Recovery Kit
PDF guide, 8 templates to copy from your phone and a tracking sheet.
one-time payment
You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram.
What it is
- The routes that exist, explained in order: inside the app, hacked account, support, and your rights if you live in the EU.
- The text to send for each one, ready to fill in.
- What not to do, so you do not waste the few attempts you get.
What it is not
- Not a trick and not a contact inside Meta.
- No guarantees. The decision is always Meta's.
- We never ask for your password or access to your account. Ever. Anyone who asks is scamming you.
- We are not Meta and have no relationship with Instagram or Facebook.
Is it for you?
Yes, if…
- Your personal or small-business account is locked and you do not know where to start.
- You already appealed, were told no, and do not want to spend the next attempt blindly.
- You live in the European Union and want to use your rights without hiring a lawyer to begin with.
You don't need it if…
- You only need the first step: the free appeal guide is enough.
- The account is your business and you live off it: see the full recovery service.
- You are looking for someone to log in to your account for you. No honest person does that.
What you get
The PDF guide
Eleven short chapters. Each starts with “this is for you if…” and ends with “what to do now”.
Copy-ready templates
A private page with all 8 templates and a copy button on each one. No fighting with a PDF on your phone.
The tracking sheet
A page to note what you sent, when, what they replied and when the next step is due.
Table of contents
- 0Before you touch anything
- 1Diagnosis: what happened to you
- 2The appeal inside the appRoute A
- 3Hacked accountRoute B
- 4Talking to a personRoute C
- 5Escalating with your rights (EU)Route D
- 6If the account is your businessRoute E
- 7If you live outside the EU
- 8Scams
- 9If it doesn't come back
- 1030-day calendar and tracking sheet
Appendix, 8 templates: appeal for a disabled account · appeal after a rejected verification · business account support · payment-support ticket from another account · complaint citing the DSA · request for your data (GDPR, in English and Spanish) · complaint to the AEPD (Spain's data protection authority) · request to Appeals Centre Europe.
One template, as it is
This is the first one in the appendix. Change what is in square brackets and delete anything that is not true in your case.
Hello, I am the owner of the [Instagram or Facebook] account @[username], created in [year] with the email [email]. On [date] I received a notice that the account was disabled for [reason given in the notice].
I believe this is a mistake because [one specific, verifiable fact].
I can verify my identity with [video selfie / document]. I ask you to review the decision and restore my access. Thank you.
In the kit it comes with an explanation of each blank, examples of a “specific fact” and what not to write.
If you need more help, there are three more steps
Recovery Kit
The guide, the templates and the tracking sheet.
Coaching on Telegram
We read your notice, tell you which route fits and review your text before you send it. Follow-up after 14 days. Includes the kit; if you already have it, you pay €40.
Assisted appeal
We review your case, write every appeal and complaint that applies to you and tell you what to send and when. 30 days of follow-up on Telegram. You send them yourself: we never ask for your password. Includes the kit; what you already paid for the kit or coaching is deducted.
Full recovery service
We prepare the evidence and run the case from start to finish.
Frequently asked questions
What if it doesn't work?
It can happen. No guide and no service can guarantee that Meta will give you your account back: the decision is always theirs. The kit helps you avoid wasting attempts and use the routes that exist, including the ones available in the European Union. If you reach the end without success, chapter 9 explains how to request your data and start again without it looking like evasion.
Can I get a refund?
No. It is digital content delivered straight away. Before you pay, we ask you to expressly agree that you lose your right of withdrawal once delivery starts (this applies to buyers in the EU). That is why this page shows the full table of contents and a sample template.
Does it work for Facebook?
Yes. The kit covers Instagram and Facebook. The European Union routes, the data request, the templates and the scams chapter are common to both Meta accounts. Where the steps inside the app differ (menus, notice screens and identity verification), the kit points it out for each network. If you want to try first, there is the free Facebook guide.
How do I receive it?
You message us on Telegram with the button on this page, pay by bank transfer or a card payment link, and we send you the PDF (in English; a Spanish edition is also available) and the link to the templates page in the same chat. If anything goes wrong, write to us there and we will resend it.
Isn't this free?
The official process is: appealing to Meta costs nothing. What you pay for is the order: which route fits your notice, in what order to use them, with what wording and what not to do. If you would rather do it without the kit, our free guides are still there.
Account Recovery Kit · €19
PDF guide, private templates page and tracking sheet. One-time payment.
This is digital content delivered immediately. By buying, you expressly agree that delivery starts as soon as you pay and that you therefore lose your right of withdrawal (for buyers in the EU).
No kit or service guarantees that Meta will give you your account back. Unban My Account is an independent service: we are not Meta and we are not affiliated with Instagram or Facebook, which are trademarks of Meta Platforms, Inc. More in the terms and privacy.
You pay by bank transfer or a card payment link, and the kit is sent to you on Telegram.
A question before paying? Message us on Telegram.